Frequently Asked Questions
Frequently Asked Questions


How do I get a quotation from Lumentum?

Contact your local customer service professional.

Order Process

After sending my purchase order, how do I know that it was received?

Lumentum will provide an order acknowledgement to you within two business days.

What are Lumentum Incoterms?

Lumentum Incoterms are FCA shipping point, freight collect. Please include your preferred carrier and account number on your purchase order.

What credit cards does Lumentum accept?

Lumentum accepts Discover, MasterCard, American Express, and VISA.

Who do I contact to find out the status of my order?

Contact your local customer service professional.

New Customers

How do I set up credit terms with Lumentum?

Fill out a credit application.

Where is your corporate headquarters located?

Lumentum Operations LLC
1001 Ridder Park Drive
San Jose, CA 95131

What is your “remit to” information?

Wire transfer instructions:

Please contact for payment instructions.

For checks:
Payment (Remittance) address for checks:
Make checks payable to: Lumentum Operations LLC

PO Box address:
Lumentum Operations LLC
Lock Box 33186
33186 Collection Center Drive
Chicago, IL 60693-0331

Overnight address:
Bank of America
Lumentum Operations LLC
33186 Collection Center Drive
Chicago, IL 60693-0331

In the United States, how do I identify my order as tax exempt?

Include a valid tax-exempt certificate with your purchase order and indicate on the order form that the order is "without tax."

Return Policy

What is Lumentum’s return policy?

Please review Lumentum standard terms and conditions.

How do I get a return material authorization (RMA)?

Contact your local customer service professional.